Made-to-order Crochet

 

FAQs All About Knots and Crochet

Welcome to the Knots and Crochet FAQs. If you're looking for made-to-order crochet, you're in the right place. Here, I cover the most common questions about my handmade items, my background, and how I work.

 

 
 
 
 

 About Knots and Crochet

Who am I?

I’m Sarah, the hands and heart behind Knot and Crochet. Based in the Highlands of Scotland, about 45 miles north of Inverness, I create each piece myself using quality wool and locally sourced materials. Living with Chronic Fatigue (Myalgic Encephalomyelitis) and anxiety, I started this disability-friendly small business creating handmade crochet gifts so I can work on days I'm well enough. I make every item with care, so when you order from Knot and Crochet, you’re receiving something soft, comfortable, and handcrafted with love. My business lets me stay connected, creative, and independent, while sharing a bit of myself in each order.

What makes my items special?

Every item at Knot and Crochet is independently handmade in the UK, meaning each hat, bandanna, accessory, or plushie is genuinely unique. I personally handcraft every order, using soft, quality yarns and materials sourced locally whenever possible. I focus on small batch crochet, so nothing is mass-produced. I also share the back story of how I make each piece, so you know your item is made-to-order, with time and love invested in every stitch.

Where are you based?

I live in the Highlands of Scotland, about 45 miles north of Inverness.

General Questions

What materials do you use for your made-to-order crochet items?

I use quality wool and materials sourced locally in the UK, making each crochet item soft, comfortable, and durable.

How long will my order take to arrive?

In-stock items are dispatched within 3 working days, but as a disability-friendly small business, rare delays may occur. UK shipping only.

When do seasonal items launch on Knot and Crochet?

Seasonal crochet items for Christmas, Easter, and Halloween are introduced on set restock dates, announced on the homepage.

How do I care for my handmade crochet or sewn items?

Hand wash carefully in lukewarm water and lay flat to dry to keep your handcrafted gifts soft and comfortable.

Are plushies from Knot and Crochet suitable for children?

Plushies are handmade with care but are not toys for young children. They are best enjoyed as special keepsakes.

Why choose handmade crochet gifts from Knot and Crochet?

Every item is independently handmade with love in the UK, using small batch crochet and featuring locally sourced quality materials.

 Returns and Cancellations

Returns

If for any reason you aren’t happy with your made-to-order crochet, you can return it. Please notify me within 28 days of receiving your goods, and make sure returns get back to me within 42 days of delivery. You’ll just need to cover the shipping costs.

Cancellations

You can cancel your order if I receive your request before I start making your item, or before preparing a ready-made item for shipping. For full details, check our Terms and Conditions.

Shipping

How quickly do I despatch?

For in-stock items, I try to dispatch within 3 working days. My health can mean rare delays, but I always keep you updated on timings.

How much is shipping?

Shipping charges depend on the size and weight of your item, full details are available when you check out. I use secure packaging to make sure every handcrafted item arrives safely.

Do you ship internationally?

At the moment, Knot and Crochet ships to the UK only.

Payment

What payment methods do you accept?

I use Stripe for payment processing, which means you can pay for your made-to-order crochet using Mastercard, Visa, JCB, American Express, Discover, Apple Pay or Google Pay. Every payment is secure, so you can shop confidently for your slow crafted gifts.

 

 
 

Contact

If you have more questions about Knots and Crochet or want to know something specific about my handmade crochet items, I'd love to hear from you.
Just email me at info@knotsandcrochet.uk.

If you're searching for a soft, comfortable, and handmade gift,whether it's a thoughtful bookmark, a cosy hat, or a seasonal plushie, I can help craft something just for you. Explore the shop anytime or email for special requests, and remember to check back for restock dates and where Knots and Crochet will be at local craft fairs. For up-to-date news, visit the Home page.

Every handmade piece from Knots and Crochet is slow crafted, independently made in the UK, and designed to make you feel a little more at home.

 
 
 

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